Frequently Asked Questions

FAQ

Our Shipping & Delivery Policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How Do We Ship Packages?

Packages from our warehouse in USA will be shipped by USPS or UPS depending on the weight and size of the product. Packages shipped from our EU warehouse are shipped through Fedex or DHL.

Do We Ship Worldwide?

Yes. We provide free shipping for some of our products to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What About Customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How Long Does Shipping Take?

Shipping time varies by location and some products are eligible for express shipping. These are our estimates:

Location

*Estimated Shipping Time

United States 

Perfume and Jewelry (3-5 days)

Clothing and Accessories (7-10 days)

Canada, Europe

Perfume and Jewelry (3-5 days)

Clothing and Accessories (7-10 days)

Australia, New Zealand

Perfume and Jewelry (5-10 days)

Clothing and Accessories (7-10 days)

Mexico, Central America, South America

Perfume and Jewelry (3-5 days)

Clothing and Accessories (7-10 days)

Do We Provide Tracking Information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.

What Payment Methods Are Included?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

What Is The Method To Make The Payment?

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.


2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.


3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

Why We Suggest Paypal?

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Our Refund Policy?

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on dealsroyalty.com  receives the following guarantees:

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
  • full or partial refund if the item is not as described or damaged;
  • full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Are Full Refunds Available?

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Within How Much Time We Can Submit Refund Requests?
  • 10 business days after the order is delivered;
  • 45 business days since your order was placed.
How Can We Request For Refunds?

You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Still have a question?

Please contact us for more information.

Get in touch